Contact support

Email support@elula.com. A person on the Elula team reads every message and replies by email.

Before you write, check Troubleshooting and the FAQ. Most error messages are listed there with a fix.

What to include

The more of this we have, the fewer emails it takes:

• Your workspace name, and the app name if it's about one app.
• What you did and what happened. The exact error message, copied as text, is better than a screenshot.
• The deployment, if a deploy failed. Paste the link from the dashboard, or the ID from elula deployments.
• Your CLI version, if you used the CLI. Run elula --version.
• The output of `elula status`, run in the app's folder.

What not to send

Never email secrets: API keys, passwords, database URLs or .env files. We will never ask for them. If we need to see a value, we'll ask you to share it with Sharing secrets instead.

Billing, privacy and legal

Billing questions go to support@elula.com too. For privacy requests, write to privacy@elula.com. For legal notices, write to legal@elula.com.

Replying to Elula emails

Emails from Elula come from a no-reply address, but replies go to support@elula.com. If a notification raises a question, reply to it directly.