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Elula / Terms of Service

Terms of Service

Last updated October 4, 2026

Elula deploys apps to your own Google Cloud project. You own your code, data, and infrastructure; we provide the deployment service. These Terms set out what each of us is responsible for.

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and Envisioning LLC-FZ, a Free Zone limited liability company registered in the Emirate of Dubai, United Arab Emirates (“Elula”, “we”, “us”). They cover the Elula website, web app, CLI, API, GitHub App, and related services (the “Service”).

If you use the Service for an organization, you accept these Terms for that organization and confirm you have authority to do so. “You” then means both you and the organization. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle personal data and is part of these Terms. A separate written agreement signed with Elula (for example an Enterprise order form or data processing agreement) takes priority over these Terms where they conflict.

2. Definitions

  • Organization: the workspace in Elula that owns apps, members, and billing.
  • Your Cloud Project: a Google Cloud project you connect to Elula, which you own and pay Google for.
  • Customer Content: the code, files, configuration, environment variables, secrets, databases, Pages, and other material you or your members put into the Service or into apps deployed with it, and the data those apps handle.
  • Deployed App: any service, job, Page, or website deployed through the Service.

3. The Service

Elula builds and deploys your code to Google Cloud. By default, Deployed Apps run in Your Cloud Project. Some organizations, by agreement with us, run in Google Cloud projects operated by Elula.

To deploy into Your Cloud Project, you authorize Elula to create service accounts there and to act through them with the permissions described in our Privacy Policy. You can revoke that access at any time in Google Cloud. If you do, Elula stops being able to deploy or manage those apps, and they keep running under your control.

We may change, add, or remove features. If we remove a feature you pay for in a way that materially reduces the Service, we will give you reasonable notice.

4. Eligibility and accounts

You must be at least 18 and able to enter into a binding contract. The Service is for business and professional use.

You sign in with Google. You are responsible for your account, for keeping your Google account, GitHub account, and CLI access tokens secure, and for everything done under your account. Tell us right away at legal@elula.com if you think your account has been compromised.

Organization owners and admins control membership, roles, app access, public-access approvals, and billing for their organization, and are responsible for the actions of their members.

5. Your responsibilities

You are responsible for:

  • Your Customer Content and your Deployed Apps, including their code, behavior, security, and legal compliance;
  • Your Cloud Project, including its Google Cloud account, billing, quotas, IAM settings, and anything you change there outside Elula;
  • Fees Google charges for resources your Deployed Apps use. These are billed by Google to you, not by Elula;
  • Deciding which apps are public. Making an app or Page public exposes it to anyone with the link;
  • Having the rights and permissions needed for the code and data you deploy, and giving any privacy notices and getting any consents required for data your Deployed Apps collect from their users;
  • Keeping your own backups of code and data you cannot afford to lose.

You also agree to follow the terms of the third-party services the Service works with, including Google Cloud and GitHub.

6. Acceptable use

You may not use the Service, or deploy apps through it, to:

  • break any law, or infringe anyone’s intellectual property, privacy, or other rights;
  • distribute malware, run phishing or credential-collection pages, or impersonate any person or organization;
  • send spam or carry out fraud;
  • host child sexual abuse material, content that promotes violence or terrorism, or other content that is illegal where it is hosted or viewed;
  • attack, probe, or overload other systems, including denial-of-service attacks or unauthorized scanning;
  • mine cryptocurrency on Elula-operated infrastructure;
  • access another organization’s data, get around access controls, rate limits, or plan limits, or test the Service’s security without our written permission;
  • copy, resell, or reverse engineer the Service, or use it to build a competing product, except where the law allows this despite this restriction.

We may remove content, block deploys, take a Deployed App offline when it runs on infrastructure we operate, or suspend accounts that break this section. Where we reasonably can, we will tell you first and give you a chance to fix the problem.

7. Customer Content and data

You own your Customer Content. You give Elula a limited licence to access, copy, build, store, transmit, and display it only as needed to provide, secure, and support the Service and as described in the Privacy Policy. This licence ends when the Customer Content is deleted from the Service.

For personal data in your Customer Content, you are the controller and Elula is your processor. We process that data only to provide the Service and on your instructions. If you need a data processing agreement, contact legal@elula.com.

Authorized Elula staff may access Customer Content to operate the Service, provide support you ask for, investigate security issues or breaches of these Terms, or comply with law. We do not use Customer Content to train AI models.

8. AI features

Some features use AI models (currently Google Gemini) to suggest settings, explain build failures, propose fixes, and generate Pages. When you use them, the relevant content is sent to the model provider as described in the Privacy Policy.

AI output can be wrong, incomplete, or insecure. Review it before you deploy or rely on it. You are responsible for what you choose to deploy, including changes an AI feature suggested.

9. Third-party services

The Service depends on Google Cloud, GitHub, Stripe, and other providers. Their services are governed by their own terms. We are not responsible for their outages, changes, or actions, including changes to their pricing or to your Google Cloud bill. Templates and open-source code made available in Elula are provided under their own licences.

10. Plans, fees, and payment

Paid plans are billed in advance, monthly or annually, through Stripe. Prices are shown on our pricing page or in your order form and do not include taxes, which you are responsible for. Elula fees cover the Service only; Google Cloud charges are separate and paid to Google.

  • Renewal. Subscriptions renew automatically at the end of each billing period until cancelled.
  • Upgrades take effect immediately and are charged pro rata for the rest of the period. Moving from annual to monthly billing takes effect at the end of the current period.
  • Cancellation. You can cancel any time from the billing page. Your plan stays active until the end of the paid period and then ends. You can undo a cancellation before then.
  • Failed payments. If a payment fails, we will let you know. If it is not resolved within 7 days, new deploys are blocked until payment succeeds. Apps already running in Your Cloud Project are not taken down.
  • Refunds. Fees are non-refundable, except where the law requires otherwise or we agree in writing.
  • Price changes. We will give at least 30 days’ notice before a price change applies to you. It takes effect at your next renewal.
  • Free and promotional plans may have limits, may change, and may be ended with reasonable notice.

11. Elula's intellectual property and feedback

Elula owns the Service, including its software, design, and branding. These Terms give you the right to use the Service while they are in effect; they do not transfer any ownership. The Elula CLI and any open-source components are licensed under the licences provided with them.

If you send us ideas or feedback, we may use them without any obligation to you.

13. Suspension and termination

You can stop using the Service at any time and ask us to delete your account or organization.

We may suspend or terminate your access if you materially breach these Terms and do not fix the breach within 14 days of notice, immediately if needed to prevent harm, legal liability, or a security risk, or for convenience with 30 days’ notice (in which case we refund any prepaid fees for the unused period).

When your access ends, Elula stops managing your Deployed Apps. Apps and data in Your Cloud Project stay there and remain yours; remove Elula’s service accounts to end our access. Apps on Elula-operated infrastructure will be shut down; we will give you reasonable time, where we can, to export them. We delete your account data as described in the Privacy Policy. Sections that by their nature should survive termination will survive.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT ALLOWED BY LAW, ELULA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT BUILDS OR DEPLOYS WILL SUCCEED, THAT SECURITY SCANS WILL FIND EVERY VULNERABILITY, OR THAT AI OUTPUT WILL BE ACCURATE. Unless a separate agreement says otherwise, we do not offer an uptime commitment.

15. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW:

  • ELULA IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE WERE TOLD THEY WERE POSSIBLE;
  • ELULA IS NOT LIABLE FOR CHARGES FROM GOOGLE CLOUD OR OTHER THIRD PARTIES, OR FOR CHANGES MADE IN YOUR CLOUD PROJECT BY YOU, YOUR MEMBERS, OR TOOLS OTHER THAN ELULA;
  • ELULA’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF US$100 OR THE AMOUNT YOU PAID ELULA FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

16. Indemnity

You will defend and indemnify Elula and its affiliates, officers, and employees against third-party claims, and the related losses and reasonable legal costs, arising from your Customer Content, your Deployed Apps, or your breach of these Terms or of the law.

17. Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates as they apply there.

Informal resolution first. Before starting a formal dispute, contact legal@elula.com and give us 30 days to try to resolve it.

Arbitration. If it is not resolved, the dispute will be settled by binding arbitration under the rules of the Dubai International Arbitration Centre, by one arbitrator, seated in Dubai, in English. Either party may seek urgent injunctive relief from a competent court.

Class action waiver. To the extent the law allows, disputes will be brought only on an individual basis, not as part of a class or representative action.

Consumers in the EU and UK keep the protection of the mandatory laws of their country of residence and may bring claims in their local courts. Nothing in this section removes rights you have under mandatory law.

18. General

  • Entire agreement. These Terms, the Privacy Policy, and any order form are the whole agreement about the Service.
  • Severability. If part of these Terms cannot be enforced, the rest still applies.
  • No waiver. Not enforcing a term is not a waiver of it.
  • Assignment. You may not transfer these Terms without our consent. We may transfer them to an affiliate or as part of a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages of Google Cloud or GitHub.
  • Notices. We send notices to the email on your account or in the app. Send notices to us at legal@elula.com.
  • Export and sanctions. You may not use the Service in breach of export control or sanctions laws.

19. Changes to these Terms

We may update these Terms. We will post the new version here and update the date at the top. For material changes, we will tell account owners by email or in the app at least 30 days before they take effect. If you keep using the Service after that, the new Terms apply. If you do not agree, stop using the Service and cancel your plan.

20. Contact

Envisioning LLC-FZ, Dubai, United Arab Emirates. Email legal@elula.com, or privacy@elula.com for privacy matters.